Refund policy
Our policy lasts 30 business days after you received your goods. If 30 days have gone after the receipt of the goods and no request was made, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unopened and in the same condition as when you received it. It must also be in its original packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refunds were approved then we will make the refunds to you.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at myvitaltea@outlook.com.
Born in Singapore, I spent my childhood following my father—a lifelong traditional herbalist—back to China. Growing up in my grandmother’s courtyard garden, surrounded by the daily fragrance of wild flora, I learned from a tender age that Eastern herbs carry a quiet, gentle power to heal.
Later, my dedication led me to a high-flying career as a senior finance executive in top-tier investment banking. Yet, the relentless rush of this elite lifestyle eventually took its toll. Sustained only by caffeine and cortisol, I found myself running on empty. One late night, looking in the mirror at my exhausted self, I faced a quiet truth: I had become a "professional caregiver" to everyone else's life, while completely draining the energy to care for my own. This chronic strain was drying up my very source of life.
It was my father who stepped in, turning to our family’s ancestral botanical remedies to gently nurse me back to balance with pure, cellular-level nourishment. In 2014, I chose to share this path of recovery with the world. Merging generations of inherited Eastern botanical wisdom and my father’s lifetime of craftsmanship with the rigorous, uncompromising standards forged in my finance career, we united to found iTREE.
Driven by a shared reverence for the terroir, mindful harvesting, and absolute purity of every herb, we insist on small-batch crafting, refusing impetuous mass production. For us, the pride of iTREE lies not in the scale of sales, but in walking this journey together as father and son, staying true to our original love for the earth.
We truly believe that every wild herb possesses its own soul and warmth. With one heart, we honor every plant, bringing the pure, restorative power of botanicals to those caught in the chaos of modern life who have forgotten to be kind to themselves. Over a simple cup of tea, may you unburden your mind, slow down, find your own "Tree of Life," and return to a place of lasting peace and freedom.